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Assistant Manager CFC (ADC Operations)

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Job Title

Assistant Manager CFC (ADC Operations)

Location: Islamabad

Department: Operations

Job Objective

Responsible for supervision of overall bank level coordination, reconciliation & dispute resolution related to ATM deployment, ATM card issuance, maintenance, operations including Call centre operations.

Key Responsibilities (KRAs)

  1. ATM Card Production/Operations
  • ATM Cards’ request file extraction after system process run & forwarding to the relevant vendor on the timely basis.
  • Coordination for ATM Card delivery from the vendor (as & where required).
  • Coordinate with relevant stakeholders (internal and external) for ATM deployment/shifting at the bank branch premises.
  • Coordination with the respective vendor for adherence to timelines & Card, stationary management.
  • Coordination with branches & vendor for resolution of issues in ATM Card issuance process.
  1. ATM Transactional reconciliation
  • Periodical/Daily review/checking for ATM Card transactional reconciliation and settlement thereon.
  • Coordination with relevant vendor/agent for timely transactional dispute resolution.
  1. Customer Dispute Resolution
  • Be the focal point for coordination & resolution of Customer complaints related to ATM Cards & transactions.
  • Periodical reporting on ATM transactional reconciliation to stakeholders including F&A & SBP etc.
  • Coordination with¬†the bank branches & ATM Operations Desk for resolution of Customer Complaints within allotted TATs.
  • Maintain MIS of logged calls, issue resolution & periodically report.
  1. Periodic Reporting
  • Responsible for periodic (monthly/quarterly/annual) SBP and internal reporting on Card & ATM Operations.
  • Coordination with internal (DRC, ITD etc.) and external (Vendors etc.) stakeholders for required data/information and onward reporting thereon.
  • Maintain MIS of logged calls, issue resolution & periodically report.

The focal point for periodic bills/invoices related to ADC operations and coordinate for approval and payment thereon.

Knowledge, Skills, Abilities & Other attributes

Education

  • Preferably Masters (major in Business Administration, Finance, IT or similar discipline) from a HEC recognized / overseas University.

Skills

  • Excellent interpersonal skills.
  • Sound knowledge of financial transactions & ADC.
  • Good time management skills.
  • Able to adapt to a changing environment and work under pressure.
  • Proficient in MS Office Suite.
  • Exhibits and upholds¬†the Bank’s values and social performance objectives.

Duration and nature of previous experience

  • Minimum four year banking experience (preferably in ADC/ATM Operations).
  • Preference will be given to Candidates with Hands-on Experience on T24 and migration.

 

 

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